The United Firm is looking to hire an experienced Intake Virtual Assistant with a desire to grow within the legal industry. The Intake Virtual Assistant will be the first point of contact with prospective clients, will screen leads, and will be responsible for obtaining case details that will allow the firm to determine if a case should be retained. This position must be staffed by an individual who is business development oriented and works well with people. We ask that you have a strong customer service background and possess the ability to screen potential client calls. You will ensure operational excellence and handle a large volume of incoming client calls.
Responsibilities
Handling inbound phone calls, setting appointments, and screening prospective clients before scheduling an attorney-client consultation
Track and monitor potential new client inquiries and leads (email, internal, and phone referrals)
Assists with answering customer inquiries and problems by rout...