Role Overview

The Intelligence Hub Lead is a strategic leadership role responsible for transforming data into actionable intelligence that drives better decision-making, operational efficiency, and consumer experience.

This role leads a team focused on analytics, reporting, insights, and innovation, leveraging automation and AI capabilities to evolve how data from social media, CRM, Consumer Care operations, and promotions is analyzed and delivered. The position plays a key role in driving productivity, digital transformation, and stakeholder value creation.

Key Responsibilities

Innovation & Digital Transformation

• Drive continuous innovation across the Intelligence Hub, identifying opportunities to evolve the operation through automation, advanced analytics, and AI-enabled capabilities.
• Lead initiatives that enable early detection of trends, risks, and opportunities from social data and operational KPIs.
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