Join Ciena as a Resourcing and Enablement Intern to enhance scalable service delivery. Your role focuses on ensuring field resources are trained and skilled for effective customer interactions.
This internship is pivotal in shaping operational excellence for our growing customer base. You will work alongside field partners to assess and update training materials while onboarding new resources. Your efforts will drive reliable deployments, minimize rework, and elevate customer satisfaction scores.
Key Responsibilities:
• Collaborate with partners to streamline technician training
• Drive updates to enablement materials
• Facilitate onboarding and training for new partners
• Assess regional impact of new products
• Update enablement resources for relevance
Requirements:
• Understanding of field service operations
• Experience with resource management systems
• Proven analytical skills for data management
• Ability to balance multiple priorities
• In...