Schedule: 3 days x 13-hour shifts or 4 days shifts. Rotation, Days and Nights

START DATE: JUNE 2026

LOCATION: Polanco Mexico City

Purpose:

The Operations Coordinator, Compass is responsible for fulfilling or coordinating all types of assistance requests originating through the beneficiaries of the business travel policies. Work in close collaboration with the medical specialists, and where required, the Intl. SOS assistance and centers, to deliver high quality service, through efficient and cost-effective case management that is aligned with the beneficiaries contracted insurance policy.

Provide empathetic quality service to customers Update all cases with the appropriate documentation Be conscious of the cost effectiveness of the assistance solutions recommended and undertaken Handle cases and phone calls in an efficient manner, per the protocols and any client specific Standard Operations Procedures Accurately notifies as defined by agreed...