Title and Basic Information

Title: Intraday Coordinator
Department: Customer Operations
Location: 6300 Steeles Ave West, Woodbridge
Total Potential Compensation: $55,000 - $75,000

Position Summary

As a member of the Workforce Management Team, an Intraday Coordinator is responsible for the implementation and management of the Workforce Management (WFM) process, including intraday real‑time monitoring and analysis of agent activities, ensuring that lines of business run optimally to maximize efficiencies, protecting and delivering on key performance metrics, serving as a liaison between the communications and customer operations departments, and conducting audits pertaining to CEO/CFO attestation and contact assurance for Commercial Relations and Resolution Queue.

Duties and Responsibilities

• Supports day‑to‑day operations of a world‑class Customer Operations Centre for Digital, Commercial and Personal Customers.
• Manage...