Responsibilities

May make outbound calls to customers and look proactively for opportunities to enhance customer experience by providing products that meet investment needs.

Stays abreast of consumer needs, industry trends and best practices, and the regulatory environment as it relates to the products and services provided.

Provides professional quality sales and service for customer and prospect inquiries, issues and requests.

Probes to understand customer needs and advises them through their unique investment needs.

Achieves sales targets with a focus on relevant investment products.

Manages all transactional outcomes of customer contacts or refers to appropriate internal business groups.

Escalates complex or unresolved customer situations to senior managers as required.

Performs any required documentation after completed customer interactions to ensure customer’s requests are accurately processed.

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