Step into a pivotal role at IPG as a Client Services Manager in Truro, Nova Scotia. Lead a dedicated team to enhance customer interactions and drive sales growth effectively.
You will guide the client services team, focusing on executing strategies that improve the customer experience and satisfaction while resolving escalated issues. This role requires strong leadership, analytical skills, and experience in a manufacturing environment.
Key Responsibilities:
• Mentor a team of customer service experts
• Address complex client inquiries with professionalism
• Track and report team metrics; propose enhancements
• Collaborate with Sales and Marketing for cohesive strategies
• Document and refine service protocols and best practices
Requirements:
• Degree in Business or similar field preferred
• 4-7 years in customer service management
• Leadership experience in sales or service operations
• Strong negotiation and communication abilities
• Proficient ...