Job Description

Join our team for a dynamic role with an outsourced project. We are seeking a dedicated individual to provide essential administrative and operational support for the organization’s digital programme.

Key Responsibilities

• Marketing and Content Coordination
  • Coordinate with marketing team to prepare briefs, gather inputs, fact‑check content, and liaise with internal subject matters.
  • Manage content for the digital programme, including coordinating with workgroups, tracking content pipelines, organising materials, and following up on deadlines.
  • Update FAQs for the call centre and support issue resolution to enhance user experience with each app release.
  • Monitor, respond to, and follow up on customer queries in line with standard operating procedures.
  • Conduct basic analysis of customer service data to identify trends, surface common issues, and provide insights for programme improvement...