Step into the role of IT Application Support Specialist, where your skills contribute to advancing technology solutions. Manage support tickets and drive improvements in product development through data-driven insights.
As an associate in this full-time role, you will respond to technical inquiries and extract vital information for troubleshooting. You will develop testing tools and collaborate with documentation teams to enhance resources for engineers. Additionally, your reporting efforts will inform leadership of support program performance and guide future initiatives.
Key Responsibilities:
• Manage and respond to support questions from engineers
• Analyze logs to debug and resolve issues
• Write tools to enhance efficiency in support
• Improve documentation quality with technical writers
• Create performance reports for leadership review
Requirements:
• 4-10 years of application support experience
• Proficient in scripting and debugging
• Strong an...