About The RoleWe are looking for an enthusiastic and service‐oriented IT Associate I to join our End User Computing team.
This is an entry‐level, on‐site role focused on providing hands‐on technical support, device provisioning, and day‐to‐day IT operations for internal users.Key ResponsibilitiesProvide Tier 1 technical support for hardware, software, and connectivity issues.User Support: Assist users with daily tasks and common issues in Google Workspace (sharing permissions, Drive organization, and Gmail settings).
Provisioning: Prepare, configure, and deploy laptops and peripherals.Lifecycle Management: Support onboarding and offboarding processes, including account creation and deactivation.Migration Support: Help users transition from Microsoft environments to Google Workspace tools.Ticketing: Manage and resolve tickets within defined SLAs using the ITSM system.Inventory: Maintain asset inventory and equipment tracking.Required QualificationsBachelor's degree in Systems...