Your Opportunity:

The Customer Support II (CSII) Deskside Analyst provides technical support for computing devices, printers, peripherals, desktop applications, mobility devices, and other technologies for users across Alberta’s PHAs and PHCs. This is primarily an onsite, hands-on role, with some issues resolved remotely where possible.
The CSII serves as an escalation point from Customer Support I, handling more complex technical issues and investigating problems without established solutions. When necessary, issues are escalated to senior staff or specialized teams. The role may also assist in implementing solutions as directed. Responsibilities include responding to support requests, assessing client needs, identifying root causes, and troubleshooting technical, workflow, or user-related issues. The CSII installs, supports, and maintains AHS Technology Services systems, including new deployments or changes such as site setups, equipment installations, or re...