IT Engineer (Systems, Network & Support)

The IT Engineer (Systems, Network & Support) provides day-to-day operational support and continuous improvement across end‑user computing, servers, core network services, and cloud platforms. The role is responsible for resolving incidents and service requests, maintaining reliable and secure infrastructure, and supporting business users through basic desktop and application troubleshooting. This role partners with helpdesk/TSRs and other engineers to deliver timely support, provides escalation assistance for complex technical issues, and ensures systems and network configurations align with organizational standards and intended architecture.

Role Objectives

• Maintain stability, performance, and availability of IT systems and network services
• Provide timely resolution for incidents and service requests across infrastructure and end‑user computing
• Reduce recurring issues through structured trou...