This role is responsible for IT Help Desk Administration and Level 1
technical assistance. This role provides front-line support for hardware, software,
telecommunications, and business systems while also contributing to incident resolution,
asset management, disaster recovery preparedness, and service improvements. This role
requires a proactive problem-solving mindset as well as being able to communicate
technical solutions clearly. This position is on-call to support after-hours incidents and
critical system issues.
Key Responsibilities:
• Technical Support & Troubleshooting:
o Provide Level 1 support for all internal and external IT tickets, resolving or
escalating as needed.
o Offer workstation services support, including setup, configuration, and
maintenance of desktops, laptops, and peripherals.
o Support email and messaging platforms, including Microsoft Outlook,
Teams, and mobile clients.
o Perform end-us...