IT Infrastructure Monitoring & Event Management Lead – ServiceNow Event Management (Senior Technical Support Specialist 1) will be responsible for leading the Client's IT infrastructure monitoring & event management service line, leveraging ServiceNow as the Client's enterprise platform for monitoring & event management. Reporting to the Manager, IT Service and Asset Management, this role is both strategic and hands‑on, leading the operational team responsible for end‑to‑end monitoring of IT infrastructure components, system performance, and application availability across our client's IT landscape, with ServiceNow serving as the centralized monitoring & event management platform.

A key focus of this role will be to lead the transition from the existing IT infrastructure monitoring & event management platform to the ServiceNow IT Operations Management (ITOM) Monitoring & Event Management suite. This includes engaging professional services, managing stakeholder relationship...