We are seeking a skilled IT Support Technician (Level 2) to join a fast-paced professional services team. In this role, you will handle escalated technical issues, support infrastructure environments, and collaborate on IT projects. This is a great opportunity for someone with MSP experience who enjoys problem-solving and working across modern cloud and network environments.

Duties / Task to perform

• Handle escalated service tickets from Level 1 technicians
• Troubleshoot issues across Windows Server, Microsoft 365, Entra ID, Azure, and networking environments
• Support Azure Virtual Desktop environments, including host pools and session hosts
• Assist with infrastructure projects, migrations, and deployments under Level 3 guidance
• Execute project-related tasks following documented runbooks and playbooks
• Deploy cybersecurity tools and maintain baseline configurations
• Document all work, solutions, and pro...