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Requisition ID: Employee Referral Program – Potential Reward: $0.00

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Purpose

Facilitates all Problem Management Processes.

Accountabilities

The IT Problem Manager will:

• process and tools to support adoption of the problem methodology required by a project, initiative or steady state to resolve an issue.
• Facilitate and support problem communication and forum efforts
• Facilitate and support the design, Facilitate in the development, refinement, and execution of all problem management processes.
• Responsible and/or chair the problem management review (major & 911 incident) processes throughout the Enterprise.
• Responsible and /or chair post-mortems providing the identification & publication of root cause for incidents al...