SUMMARY

The IT Process Engineer I has a dual responsibility. The initial one is to help with the formalization of the IT process focusing on change, configuration, incident and problem management, leading to service level management, service and software delivery life cycle (SDLC) and the Test Lift Cycle. The second role involves the responsibility for the day-to-day operational activities required to ensure the process functions as designed and revisiting or introducing processes using the ITIL framework.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Drive the assessment, planning and authorization of changes to the IT production environment.
• Minimize disruption of services due to improper change implementation.
• Drive the identification of the root cause of incidents or their prevention.
• Ensure services are stable, timely and accurate and incidents neither occur nor recur, focusing on incident prevention.
• Support all othe...