Hybrid, Mexico City_
Amer Sports Mexico is looking for an **IT Service Desk and Incident Manager** to lead and develop our **end-user IT support operations** across the North America region. If you are passionate about IT technology, customer experience, and continuous service improvement, this is the perfect opportunity for you!
In this role, you will ensure **high-quality IT support**, drive **operational efficiency**, and play a key role in **enhancing service desk processes**.
If you are an experienced IT leader who enjoys working in a dynamic **international environment** and collaborating with teams across the globe, we’d love to have you on board!
**What you will be doing**:
- ** Service Desk Operations & Development**: Oversee and enhance the **North America IT Service Desk**, ensuring efficient remote support for employees.
- ** Collaboration with EMEA Service Desk**: Define and implement **cooperation models** with the existing EMEA Service Desk to establish...