**Who You Are**:
We are looking for an IT professional who actively prioritizes customer needs and is dedicated to continuous learning and improvement.
Adaptable and multifaced employee who can handle various tasks in a dynamic environment, understanding IT infrastructure and having the ability to address issues efficiently.
**In this Role, Your Responsibilities Will Be**:
- Handle and prioritize end-users technical support requests, ensuring timely resolution within agreed service levels and calling out to other teams when needed.
- Maintain and ensure relevant IT documentation is up to date.
- Support and maintain cybersecurity commitments according to Emerson's security policies.
- Handle and support systems and data access in collaboration with Service Desk.
- Handle IT asset management, including hardware lifecycle management and software licensing optimizing budget spent.
- Enhance end user experience by maintaining high levels of operationa...