Take on the role of IT Service Desk Support Analyst, focusing on first-level support for diverse user technical issues. Engage with clients while balancing productivity and service quality objectives.
You will respond to requests across multiple platforms, troubleshooting issues related to hardware, applications, and network access. Efficient documentation and escalation of technical problems will ensure excellent service standards are met. Additionally, you’ll play a role in user account management and contribute to the development of process documentation.
Key Responsibilities:
• Provide technical support for user inquiries
• Document and escalate recurring issues appropriately
• Manage user accounts and permissions effectively
• Participate in off-hours support on a scheduled basis
• Develop knowledge base articles and documentation
Requirements:
• 2–3 years of experience in technical support
• Proficiency in Windows and service desk operations
• Com...