Soporte ERP
This role provides advice/expertise regarding business requests, ensures operations for IT services and solutions for your own region including integration, own area functions and business processes. Influences own organizational unit.
Responsible for building and running IT servicesAnalyzing IT system incidents and problems, inefficiencies and weaknesses.Training staff to use the new IT systemBusiness partnering for key users & process teamsContribution to incident management and problem managementProcess management and governance for IT Service OperationsManagement of incidents, problems, access, events and request fulfillmentAccount for and streamline operational services across business processes by driving continuous improvement (integration)Monitor external partners at operational levelResponsible for crisis copingService Level Fulfillment (operated by design)Contribute to establishing a high-performance IT organization
**Functional knowledge**: Professional ...