Lead IT service delivery as a Senior Manager at CC&L Financial Group. Drive process excellence and improve client satisfaction in a hybrid environment.
This role is critical for managing the delivery and quality of IT services, ensuring they align with business operations and stakeholder expectations. You will guide a high-performing team while maintaining effective communication between technical experts and business units. Your leadership will be pivotal in achieving operational maturity and service reliability.
Key Responsibilities:
• Oversee service management practices across IT
• Monitor and manage daily IT service operations
• Lead collaboration with technical teams on improvements
• Implement continuous improvement strategies
• Manage vendor performance and service contracts
Requirements:
• Bachelor’s in Information Technology or Business
• Over 10 years in service management
• At least 5 years leading teams in IT
• Familiarity with ITIL meth...