Descripción y detalle de las actividades- _ Diagnose and resolve technical issues related to computers, software, networks and mobile devices._- _ Document incidents and solutions in a ticketing system._- _ Escalate complex problems to higher level technicians._- _ Provide guidance and training to end users on the use of computer systems._- _ Write user guides and technical manuals._- _ Communicate effectively with end users, both verbally and in writing._Experiência y requisitos- _ Bachelor's degree or equivalent in a field related to computer science, information technology or systems administration._- _ At least 2 years of work experience in IT technical support._- _ Previous experience in an IT HELPDESK environment is a plus._- _ Experience with office software such as Microsoft Office Suite._- _ Experience with diagnostic and troubleshooting tools._- _ Experience with system administration and network monitoring tools._- _ Knowledge of Active Directory._Beneficios- Beneficios d...