Excel as an IT Support Analyst at Air Liquide in Montreal, QC, offering bilingual support in both French and English. Play a critical role in enhancing user experiences with SAP applications.
This position focuses on first-level support for SAP application users, emphasizing technical troubleshooting through direct communication. You will manage user accessibility and onboarding while documenting and resolving inquiries efficiently. Contributing to continuous improvement initiatives is key to ensuring a high-quality support environment.
Key Responsibilities:
• Provide professional tier 1 SAP application support
• Troubleshoot and resolve technical issues quickly
• Log inquiries accurately in a ticketing system
• Manage user access and onboarding new hires
• Translate English documentation into French
Requirements:
• Preferred university degree in Computer Science or IT
• 5+ years of experience in IT support roles
• Knowledge of SAP S/4HANA and relevant ...