**Main Duties & Work Responsibilities**
- Help develop and execute technical projects to enhance Microsoft 365, Intune endpoint management, and ITSM platform capabilities.
- Assist in maintaining and improving ITSM processes including incident, problem, change, and service request management.
- Provide support for client network configurations (WiFi, Ethernet, VPN), MS Active Directory, MS Entra ID role based access control (RBAC), file shares, and remote access tools.
- Support cloud platforms (Azure, AWS), virtualization technologies (VMWare, Hyper-V, Citrix), and VoIP systems (Teams, GoTo) for client use.
- Implement and maintain client security measures such as MFA, ZTNA, BitLocker encryption, and endpoint protection.
- Coordinate with other departments, external vendors, and resources to resolve complex technical issues.
- Provide advanced guidance and training to new employees and existing staff.
- Support initiatives related to TISAX and ISO **...