Join Analysis Group as an IT Support Engineer within the IT Service and Support team. This role offers a chance to excel in delivering comprehensive technical support for various technologies.
The Support Engineer will engage directly with users, providing training and resolving issues efficiently. Candidates will manage deployments, maintain client applications, and assist with user training to enhance the organization’s productivity. Flexibility for after-hours support is required.
Key Responsibilities:
• Provide troubleshooting support for IT environments
• Manage Office 365 applications and support tools
• Create and maintain comprehensive documentation
• Facilitate training for new and existing users
• Support video conferencing and remote desktop solutions
Requirements:
• Bachelor’s degree preferred
• Must be fluent in French and English
• 1-3 years of relevant IT support experience
• Proficiency with Windows OS and applications
• Familiarit...