**About Us**:
GDL Connect is a US-based company with operations in Guadalajara, Mexico, providing top-tier nearshoring staffing solutions to lower operational costs without compromising company culture.
The company focuses on cross-cultural excellence to empower businesses to focus on expansion and growth.
**About the role**:
**What You'll Do**
- Assist clients in the installation, configuration and operation of virtual reality equipment and systems.
- Provide remote and occasionally on-site technical support to resolve incidents related to software, hardware and connectivity.
- Manage requests through Help Desk tools, ensuring an efficient and high level of customer service.
- Collaborate with the global support team to escalate issues when necessary.
**Required Skills & Experience**
- Completed or unfinished degree in Systems Engineering, Information Technology, Computer Science or related career
- Intermediate-advanced English (B2 to C1...