We are seeking a client-focused Help Desk Technician (Level 1–2) to provide remote IT support for a growing portfolio of users. This role is ideal for a technician who enjoys solving day-to-day technical issues while delivering an excellent customer experience via phone and email.

You will play a key role in ensuring smooth IT operations by troubleshooting, documenting, and resolving user issues efficiently.

Duties / Task to perform

• Serve as the primary point of contact for user issues via phone and email
• Troubleshoot and resolve end-user issues related to Microsoft 365 (Outlook, Teams, OneDrive/SharePoint, password resets, mailbox updates)
• Provide support for Windows 10/11 devices, applications, user profiles, and printers
• Assist with remote access and basic network troubleshooting (DNS, DHCP, WiFi, VPN)
• Set up and configure devices for new users (laptops, workstations, peripherals)
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