Requirements

• Bachelor's degree in Systems Engineering, Information Technology, Computer Science, or a related field.
• Minimum of 2–4 years of experience in hardware and software technical support.
• Knowledge of Windows and/or Linux system administration, Microsoft 365 support, and Active Directory account management.
• Demonstrated ability to troubleshoot hardware and software issues using Zoom, Slack, and remote desktop tools.
• Identity & Access (Okta): Proficiency in Okta administration, with primary tasks including password resets, troubleshooting Multi‑Factor Authentication (MFA), and user lifecycle management.
• Proficiency in Jira Service Management (JSM); high ticket hygiene and SLA management are essential.
• Effective communication, customer service orientation, and ability to document technical procedures.

Main Responsibilities

• Resolve user requests and incidents via ticke...