Job Title

IT Support Technician (Contractor) – End User Computing

Responsibilities

• Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
• Ensure that each Desktop Device is installed with the appropriate Desktop image
• Resolve incidents and problems associated with EUC equipment
• Perform reactive troubleshooting to identify potential incidents or problems, and attempt to eliminate them in the future
• Support Authorized Users connecting or attempting to connect to the corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
• Provide repair and maintenance for mobile devices
• Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
• Provide software break/fix services and replacement of non‑war...