IT Vendor & Service Performance Manager

London | Hybrid Working

Technology services don't fail because of one team. They succeed when everything works together.

We're partnering with a global insurance broker to find an IT Vendor & Service Performance Manager who will sit at the heart of technology operations, owning service performance across internal teams, strategic suppliers and business-critical platforms.

This isn't a traditional infrastructure management role.

It's an opportunity to become the single point of accountability for technology service outcomes, influencing senior stakeholders, driving supplier performance and ensuring technology delivers measurable value to the business.

What Makes This Role Different?

You'll operate as the service integration layer between internal technology functions and key managed service providers, ensuring services are reliable, resilient, cost-effective and c...