Mercier Consultancy is seeking a dedicated Italian Speaking Customer Service Representative for our Client's Government Services Platform. In this important role, you will provide exceptional support to Italian-speaking citizens seeking assistance with various government services and inquiries.

Your fluency in Italian will be essential as you help customers navigate the platform, providing accurate information about services, applications, and requirements to ensure a smooth experience. Your contributions will be crucial in promoting understanding and accessibility of government services to the community.

Responsibilities

• Provide high-quality customer service in Italian through phone, email, and chat for government service inquiries
• Assist clients with questions about applications, eligibility, and available services
• Effectively resolve customer issues and concerns in a professional manner
• Document all customer interactions accura...