Job Description

Design and implement ServiceNow ITOM Discovery and CMDB solutions to meet client requirements.Configure and manage Discovery (MID Servers, schedules, credential management, patterns) and ensure reliable CI population.Establish and maintain CMDB governance and data quality, including CI class modeling, relationships, lifecycle, and data standards.Configure Identification and Reconciliation (IRE), including identification rules and reconciliation behavior across data sources.Should have implemented CMDB Workspace, CMDB Health Dashboards, CI Class Manager, Data Manager, CSDM Awareness and related tools to monitor and improve CMDB quality.Implement data loads and migrations using Import Sets, Transform Maps, Data Sources, and Data Manager.Build/maintain integrations using REST/SOAP APIs (inbound and outbound) to support CI data ingestion and synchronization.Perform troubleshooting and root-cause analysis for Discovery/CMDB issues (E.g., MID Server connec...