Job Title

ServiceNow ITOM – CMDB and Discovery Developer

Experience Level

• 5+ years of strong experience and proven specialization in ServiceNow ITOM implementation.
• Strong Hands on – CMDB and Discovery.
• Strong knowledge of ITIL processes and best practices.

Preferred Certifications

• ServiceNow CSA, ITOM – Discovery, Data Foundations CMDB & CSDM

Job Description

• Design and implement ServiceNow ITOM Discovery and CMDB solutions to meet client requirements.
• Configure and manage Discovery (MID Servers, schedules, credential management, patterns) and ensure reliable CI population.
• Establish and maintain CMDB governance and data quality, including CI class modeling, relationships, lifecycle, and data standards.
• Configure Identification and Reconciliation (IRE), including identification rules and reconciliation behavior across data sources.