Job Description- Design and implement ServiceNow ITOM Discovery and CMDB solutions to meet client requirements.
- Configure and manage Discovery (MID Servers, schedules, credential management, patterns) and ensure reliable CI population.
- Establish and maintain CMDB governance and data quality, including CI class modeling, relationships, lifecycle, and data standards.
- Configure Identification and Reconciliation (IRE), including identification rules and reconciliation behavior across data sources.
- Should have implemented CMDB Workspace, CMDB Health Dashboards, CI Class Manager, Data Manager, CSDM Awareness and related tools to monitor and improve CMDB quality.
- Implement data loads and migrations using Import Sets, Transform Maps, Data Sources, and Data Manager.
- Build/maintain integrations using REST/SOAP APIs (inbound and outbound) to support CI data ingestion and synchronization.
- Perform troubleshooting and root-cause analysis for Discovery/CMD...