Join HCL Canada as a Change Manager in Toronto, ON, focusing on ITSM and automation. Drive governance across Incident, Change, and Problem Management while honing your skills in Power Automate and Power BI.

The role demands strong ITSM expertise to enhance compliance and efficiency. You will transition governance practices to a data-driven model, leveraging automation tools such as Power Automate and Power BI. Collaborating with SRE, Dev, and Ops teams will be key to improving system reliability and incident resolution.

Key Responsibilities:
• Ensure ticket quality and SLA adherence
• Govern ITSM processes to drive standardization
• Automate governance tasks using Power Automate
• Build dashboards and governance reports
• Analyze change impacts and incident causes

Requirements:
• Strong ITSM experience in relevant areas
• Hands-on with Power Automate and Power BI
• Experience in SLA reporting and gov...