This position will support the implementation of a cloud-based Computer Aided Dispatch (CAD) solution for the Hamilton Fire Department. The role will primarily work at 1229 Stone Church Road East and will involve close collaboration with Fire Operations and Emergency Services stakeholders. Knowledge of Emergency Services technology platforms and integrations such as CAD, RMS, paging, station alerting, NG911, and AVL solutions is considered an asset, as is familiarity with public safety standards and emergency response workflows.

Responsibilities

Identifies process and business requirements through interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, task and workflow analysis.

Communicates and collaborates with external and internal customers to analyze information needs and functional requirements, delivering artifacts such as business process flows, business requirements documentation, use cases, and in...