Summary of Duties

Reporting to the Manager of Business Initiatives, the Transportation Business Services Coordinator is an integral part of the Customer Service & Administration team. The Coordinator is accountable for achieving departmental goals and objectives through the effective and efficient use of financial and staff resources. The role uses a best practices approach to deliver quality customer service and administrative support in a timely and cost‑effective manner. The Coordinator provides oversight of the divisional customer service function and is responsible for the integrity of administrative workflows, financial tracking, and business system data. This position also recommends and implements continuous improvement strategies, evaluates staff and program performance against internal and external benchmarks and ensures compliance with corporate customer service standards. The Coordinator demonstrates leadership, innovation, and empowerment while fostering a c...