Join Jobber as a Customer Success Retention Specialist, focusing on enhancing customer experiences and retention rates. Your mission will be to connect with customers, identify issues, and provide effective solutions.
As part of the dedicated Customer Success team, your expertise will be critical in retaining customers who may be disengaged. Engage in meaningful conversations to uncover the root causes of customer challenges while leveraging Jobber’s rich features to drive successful outcomes. You will play a pivotal role in protecting recurring revenue through effective communication and strategy.
Key Responsibilities:
• Engage customers at risk of cancellation via phone
• Proactively reach out based on account activity signals
• Host value sessions to support user engagement
• Use consultative techniques to identify churn barriers
• Share insights with cross-functional teams to improve retention
Requirements:
• Proven track record in customer service enviro...