Elevate your career at Jonas Club in Markham, Ontario, as a Tier 2 Product Support Technical Specialist. Engage with complex technical issues, leveraging your SQL expertise and communication skills.
The ideal candidate has 3-5+ years in technical support and a solid understanding of networking environments. You will resolve escalated technical problems while collaborating with various teams. Your role also includes proactive identification of issues and thorough documentation.
Key Responsibilities:
• Manage Tier 2 technical escalations and software defects
• Execute advanced SQL scripting and data validation
• Analyze system logs for effective troubleshooting
• Provide clear communication during critical incidents
• Participate in testing and quality validation efforts
Requirements:
• 3-5+ years in advanced Tier 2 support roles
• In-depth knowledge of SQL and data structures
• Experience in virtual server and networking setups
• Excellent written and...