Job Summary To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Jr Customer Service Representative located in Guadalajara, North Site.
The Customer Service Representative role involves being in charge of communicating with customers and dealing with their inquiries.
Responsibilities - Appropriately utilize system applications and resources to accurately and effectively provide comprehensive and high‑quality services for all customer needs.
- Handle enquiries, resolve customer problems and complaints with care and efficiency, and ensure one‑call resolution.
- Maintain customer service standards during high‑pressure situations such as increased call volume, fewer resources, or demanding customers.
- Interpret customer needs and recognize symptoms, causes, and solutions.
- Identify situations in which the customer requires further explanation or training and effective...