**Job Information**:- Department Name- ALLIANT- Job Type- Full time- Industry- Insurance- Service Now Ticket- INC*******- Modality- On Site- Work Experience- 1-3 years- Assigned Recruiter Contact- Date Opened- 10/15/2025- City- Tijuana- State/Province- Baja California- Country- Mexico- Zip/Postal Code- *****- Oversee and manage the team to ensure timely and accurate processing of transactions in the system while maintaining effective communication with Brokers, Account Managers, and other stakeholders.Lead efforts to improve processes, ensure compliance, and support the resolution of escalated inquiries.
- **Responsibilities and functions**- Monitor agent performance and provide weekly documented coaching sessions.
- Monitor dept.KPIs and assist in improving them.
- Document poor agent performance with HR on time.
- Work on weekly payroll to ensure agents are paid correctly (Tress / Excel / Outlook).
- Generate weekly agent bonuses based on their performance (Exc...