Step into a pivotal role at Kaplan as an IELTS Test Administrator in Vancouver. Your leadership will ensure smooth test administration and exceptional customer experiences for candidates.
In this position, you will manage all operations related to the IELTS tests held at Kaplan. You will provide guidance to test takers, supervise logistics, and implement strategies to optimize venue performance. This role requires strong organizational capabilities and a focus on customer satisfaction.
Key Responsibilities:
• Oversee IELTS test day management and logistics
• Deliver high-quality customer service throughout testing
• Generate important reports and secure financial records
• Collaborate with external marketing teams for outreach
• Maintain and organize electronic test materials and records
Requirements:
• 1-2 years’ experience in a customer-focused environment
• Bachelor's Degree or equivalent
• Strong communication and interpersonal skills
• Ability t...