The Key Account Renewal Agent (Senior Retention Advisor) is responsible for managing all aspects of
contract renewals within the payroll customer segment. The role ensures customer retention and
renewal revenue targets are consistently met and exceeded by driving proactive engagement,
structured renewal processes, and strong collaboration across internal teams, Sage Business Partners,
Distributors and customers via digital communication channels.

Location - 3 days per week out of our Johannesburg office.

• Retention & Renewal: Manage direct and partner-led customer renewals, developing strategies
aligned with business objectives.
• Customer Engagement: Conduct quarterly renewal discussions in advance, validate data
between Distributors, Business Partners and Sage, and update systems accurately.
• Business Partner Relationships: Build and maintain strong relationships with Business Partners,
tech partners, and distributors.
• Query Managem...