Help bridge the gap between airline customers and operational teams in this key customer service role. Your expertise will ensure all client needs are met efficiently.
In this dynamic position, you will be pivotal in coordinating customer requests with various operational departments. You will manage time-sensitive tasks, monitor aircraft movements, and enter customer orders into our ERP system. Your skills in managing multiple priorities will support the overall satisfaction of our airline clients.
Key Responsibilities:
• Disseminate meal and aircraft movement information internally
• Coordinate with the central order office in Toronto
• Handle urgent customer service inquiries effectively
• Direct departmental staff to meet customer needs
• Conduct audits on billing to ensure accuracy
Requirements:
• High school diploma or relevant college education
• Previous experience in customer service is essential
• Ability to perform under pressure
• Strong ...