Step into the role of L2 Support Engineer, essential in troubleshooting and resolving critical issues in our SaaS platform. Your expertise will ensure seamless operations as you collaborate closely with both support and engineering teams.
In this position, you'll be responsible for managing escalations from the L1 support team and tackling complex technical challenges. You'll reproduce issues, identify root causes, and implement independent fixes when feasible. Your involvement with Python services and various database systems will be crucial for effective issue resolution.
Key Responsibilities:
• Manage escalations via Jira Service Management
• Reproduce and analyze issues in a controlled environment
• Conduct comprehensive root cause analyses
• Debug applications written in Python frameworks
• Investigate PostgreSQL and other database issues
Requirements:
• Experience in L2 support engineering
• Strong skills in debugging Python services
• Knowledge o...