**L2 Support Specialist**
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Location: Mexico
Type: Full-time
Department: Technology
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**Summary**
**Responsibilities**
- High proficiency in UNIX shell navigation and scripting
- Skilled at all aspects of SQL development including advanced query and procedure writing
- Ability to read and debug programming code in Java, C# or Python
- Knowledge of Scripting will be added advantage
- Experience tuning SQL code, quality assurance and unit testing
- Working knowledge of Control-M, Autosys will be good
- Proactive ownership and management of allocated tickets
- Prioritize and manage multiple open tickets at one time
- Escalate incident tickets through the appropriate channels
- Effectively document investigative steps and analysis to escalate technical issue
- Investigate any identified issues with the implementation and then proactively drive resolution.Maintain up to date product knowledge and awareness of new f...