Job ID: … | Location: … | Required Travel: Minimal

Job overview: Responsible for providing outstanding technical support to a global customer base, ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.

• Provide engineering expertise to fix, modify and engineer software solutions and configurations to ensure product/solution performs within design specifications.
• Investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability.
• Technical focal point with other teams to resolve cross‑product/solution issues.
• Bring continuous improvements and efficiencies to software or business processes by utilizing engineering tools and reusable solutions.
• Contribute to meeting SLAs and critical metrics ...