The L3 support member is responsible for addressing the customer concerns, provide information on IVY’s product features, assist them with their needs when they report problems or product defects, code review and offer Root cause analysis with the defect fix.

Responsibilities

• Work with project teams for releases of fixes to production issues.
• Conduct Root Cause Analysis (RCA) on recurring issues and work to permanently fix them.
• Provide application support and troubleshooting assistance.
• Collaborate with customer support teams to resolve technical issues.

Required Skills & Experiences

Technical Skills

• Minimum 3+ years of experience in an Application Support role.
• Minimum 3+ years of experience in an Application Development/Sustenance Engineering role.
• Proficiency in SQL .