Key Roles & Responsibilities

• Pick-up and Delivery: Responsible for the punctual and professional collection and delivery of all guest laundry and dry-cleaning items.
• Marking and Recording: Count and verify all items collected against the laundry list provided by the guest. Ensure guest names, room numbers, and item counts are accurately recorded to avoid discrepancies.
• Item Inspection: Thoroughly check garments for any existing damage, stains, or items left in pockets (e.g., jewelry, cash) and report these to a supervisor immediately before processing.
• Adherence to Brand Standards: Ensure all are strictly followed during the pick-up and delivery process.
• Guest Request Fulfillment: Confirm that specific instructions—such as folding trousers, light starch, or folding shirts—are perfectly adhered to.
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